Kitchen Returns Policy

Returns Policy for our kitchen range and large pieces of NEW furniture - we will offer a refund minus a 25% restocking charge if the item is returned or cancelled within 14 days of purchase. The item must be in the original packaging and undamaged. If the items are returned or cancelled after the 14 day limit, only a credit or exchange will be offered. We will not be liable for the outgoing or return delivery charges.

Please Note

We do not make bespoke kitchen units.

Delivery

Depending on the size and weight of the item we can dispatch goods by Royal Mail, courier or by pallet. You can also collect items in person if you wish. Please note that if we use a pallet company or a haulier, the delivery date is not guaranteed. Third party delivery companies will do their best to meet our scheduling requirements, but there may be delays due to staffing, work load, location and access to your property. If you need delivery on a specific date, we recommend ordering at least 2 weeks in advance for heavier items, building materials and furniture. If you arrange your own courier to collect, we will not be liable for any damage caused during transit. Delivery prices are calculated on a per item basis depending on the size and weight of your purchase(s). Please see our full delivery details for more information.

Payment & Returns

PAYMENTS: We accept payments online and over the phone. Our online payments are processed by SagePay and we currently accept VISA or Mastercard. RETURNS POLICY: Any old, vintage or reclaimed items or furniture - Please be aware that these items are subject to our standard in-house policy i.e. Items are sold as seen and you are kindly requested to examine and consider your purchases very carefully as refunds will not be given. We can offer a credit note or exchange if the item(s) is returned within 14 days, in the original packaging and undamaged. We will not be liable for the outgoing or return delivery charges. If you would like more information about the item before you purchase, please call the office and we will be happy to provide more detail and additional photographs. For new small items, we will offer a refund if the item is returned within 14 days, in the original packaging and undamaged. After this time only an exchange or credit note will be offered. We will not be liable for the outgoing or return delivery charges. For new large items, such as our kitchen range, doors or furniture; we will offer a refund, less a handling charge of 25%, as long as the items are returned or the order is cancelled within 14 days of purchase. If returning an item, it must be returned in the original packaging and undamaged. After the 14 days, only a credit or exchange will be offered less the 25% handling charge for returns or cancellations. We will not be liable for the outgoing or return delivery charges. PLEASE BE AWARE THAT ALL BUILDING MATERIALS AND ALL FLOORING ARE NON-RETURNABLE. COLLECTED ITEMS: If you arrange your own collection for an item, we will not be held responsible for any damage caused during transit. This will be between you and your courier.